Effective date: September 19, 2026
We accept returns within 30 calendar days of the delivery date. To be eligible, the item must be unused, in its original packaging, and in the same condition in which it was delivered. Returns due to quality defects or shipping damage are handled separately as described below.
How to start a return
Email info@castlerydeal.my with your order number and a brief explanation of why you are returning the item. We will reply with return instructions. If a prepaid return label is required, we will provide it.
Return shipping cost
Return shipping is free. We do not charge a restocking fee.
Return address
5031 Sage Street, Pueblo, CO 81005, United States
Refund timeline
Once we receive your returned item and confirm that it meets the return conditions, we process the refund within 1–2 business days. The refund is issued to your original payment method. Your bank or card issuer may take an additional 7–10 business days to post the credit to your account.
Items that cannot be returned
We cannot accept returns for items that have been used, assembled, modified, or damaged after delivery, or that are missing original packaging or accessories. If you are unsure whether your item qualifies, email us before shipping it back.
Damaged or defective items
If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery and include photos. We will arrange a replacement or a full refund at no cost to you. You do not need to return the damaged item unless we specifically ask you to.